At 211º water is hot. At 212º, it boils. Of course, boiling water produces steam and steam can power a locomotive. It's that one extra degree that makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it’s the one extra degree of effort, in business and life, that can separate the good from the great. This book is written specifically for businesses and is all about creating a service culture. A must read for any business that desires a workplace full of passion, respect for each other, kindness and fun.
Filled with real life examples that will inspire your team